Rating
4.7
111
reviews
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Phenomenal service. My sister purchased a scooter from Hatfields a couple of years ago. A few days ago, the LCD display failed so she was worried about riding it. A local bike garage quoted £400 plus fitting for a new console. We then called Hatfields who said they could pick up the bke to check it out. This they did this as promised and they have just called to say the fault is fixed and the fee cost is... zero. Turns out it was a loose connector behind the dash. So we have an honest dealer with exceptional service and a very happy and relieved sister. Thank you Hatfields - you have been sensational and thus very easy to recommend!
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Brilliant, first time looking at bikes before my test, they were lovely and helpful on the phone, went in today and they were so helpful especially as I had no idea what I was looking for as being short 5'2 it narrowed down my choices. Thank you and look forward to popping back in next week.
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Very helpful and friendly good selection of bikes
Went to test ride a bike on a Tuesday, they made a deal with me and I purchased it and it was delivered on a Thursday. They also gave it a fresh MOT and service too. Absolutely fantastic to deal with and I am so glad I went there. Would highly recommend these folks.
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I bought a new CB500F in November 2020, and was very happy with the attention and service offered during that transaction. No pressure and a great deal from Colin. I have upgraded to a Yamaha Tracer 700 elsewhere in July 2021, and Adam has purchased my Honda at a very fair valuation. A first class family company, who deserve your business.
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That time of year again for an MOT. I always take my cb125f to these guys and also get a great service. Good job lad's also think you for the information on the fork oil.
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I popped into Honda Hatfields today totally unannounced with my seat jammed in the locked position (my error) on my Honda VFR 1200 Crosstourer.Chris and Martin were superb, came to my rescue after some time the three of released the seat lock mechanism (cable had become detached).I am a sporadic customer of Hatfields not a regular customer (I will visit more regularly), despite this they dropped everything they were doing to fix my issue.I can't recommend this smaller independent dealer enough, service like this is exceptional and keeps the manufacturer's products on the road.Furthermore, Adam in Parts also assisted me last weekly very promptly and professionally providing an email quote for a 'goodwill claim' with Honda.Another 'string to their bow' is that Hatfield now sell Royal Enfield's, great to see these good value bikes 'in the flesh'. I will be going back with a group of neighbours' on their bikes to visit this showroom.Thanks again to the entire team at Hatfield's, I left the premises with a huge smile on my face after they fixed the issue with the bike.Keep up the great work, hope the business bounces back after the quieter times of the Pandemic.
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Great customer service!
I've not been there yet but spoken to them a number of times and found them to be exceptionally helpful. Based on my last couple of calls and email enquiry they will be getting all my future Honda business. They certainly are a credit to the Honda brand.
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Excellent customer service ! The go to guys when going for a new motorcycle ! Highly recommend !
Good service and efficient
I brought my bike from Hatfields and whilst out on a ride, lost my number plate. Hatfields straight away replaced it the next day. Brilliant team
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Great news ,,call in an have a look ????
I'm a first time buyer and found Hatfields to be most welcoming and accomodating of my lack of experience! Gave me plenty of time and patiently answered all my questions.
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Just purchased new honda cb500f which is proving to be all I expected, this dealership however has not just delivered the bike (some 70 miles to my door) but have returned my calls when promised and delivered a level of customer service that other dealers would do well to copy. I will be buying again in due course and will make Hatfields my first point of contact, my future business will definitely be aimed at this dealer, cannot recommend enough, cheers Leigh.
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Review by Jessica M: A long overdue review! I bought my first bike from Martin at Hatfields and he couldn't be more helpful or friendly throughout the whole process. They provided a level of service that meant I felt like a valued and important customer and were more than happy to accommodate my timelines. I would recommend everyone to buy and get serviced/MOT here just as i will be.Thank you guys!Jess
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Hatfields of Crowthorne Ltd (FCA no. 664029) acts as a credit broker and not a lender.