Privacy & Cookies

Privacy policy of Hatfields of Crowthorne Ltd.

Hatfields of Crowthorne Ltd take the privacy of your personal information very seriously. The information that you provide will only be used in accordance with the current data protection laws in the UK and this privacy policy.

How we collect your information.

We may receive information from you if you contact us directly, via our website or our social media sites. You may also have requested information from our manufacturer site and given permission for your data to be passed on to us.

If you need to give us information on behalf of someone else, you confirm to us that you have their permission to do so and that they are aware of the contents of this privacy policy and do not have any objection to our processing their information in accordance with this policy.

Information we collect from you.

We collect personal data from you in order to administer your account or apply for finance. This data  includes all or some of the following:

Address (and previous addresses if less than 3 years)
Mobile and home telephone numbers
Email address
Date of birth
Marital status
Employment status

We believe that the information we collect is appropriate for the purposes described and not excessive.

How we use this data

We may use your information (which we receive from you or third parties, or information that we learn about you from the way you use our products or services), for a variety of purposes, including but not limited to:

  • To provide or manage any information, products or services you have asked for.
  • To help us identify you when you contact us.
  • For general administration purposes.
  • Your information may be shared with relevant manufacturers for warranty & registration purposes.
  • If you purchase or sell a vehicle, the DVLA require your personal information in order to complete the registration/transfer process.
  • To help us detect and prevent fraud and money laundering.
  • To help us recover debts.
  • To identify other products and services which might be of interest to you and to inform you about our products and services. This information may be provided by post, telephone, email, SMS or other electronic means.
  • To keep you informed of potential safety updates
  • To keep you informed of periodic service and MOT requirements.

Disclosing personal information

We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing).

  • We may be legally obliged to disclose your personal information: - to the extent that we are required to do so by law;
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].
  • When processing a proposal for finance we will pass your details to a finance company for assessment. In considering your application they may disclose details about you and your conduct to a credit reference or fraud prevention agency and keep a record of enquiries. Any information that is provided to a credit reference or fraud prevention agency will be recorded and possibly retained by them. If false or inaccurate information is provided and fraud is identified details will be passed to fraud prevention agencies to prevent fraud and money laundering
  • Except as provided in this policy, we will not provide your personal information to third parties.

Keeping your information secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example by using password protected computers, updated anti-virus security and the latest firewalls.
We will retain your personal data only for as long as we need it for Hatfields of Crowthorne’s legitimate interest in accordance with applicable law, or perform a service at your request, or to meet a legal requirement.  At the end of the retention period, we will take steps to delete your personal data or hold it in a form that no longer identifies you.

Your rights

You can opt out of receiving marketing communications from us on products and services by contacting us by mail, email or telephone.
You are responsible for informing us of any change in your details, if your personal information changes (such as postcode, email address, etc.), or if we have inaccurate information, we will endeavour to correct, update or remove your personal information from our database. To notify us of a change or inaccuracy, you can advise us by contacting us by mail, email or telephone.

Subject access requests

If you would like to access the personal information that Hatfields of Crowthorne Ltd holds about you please contact us using the details below.

ICO Registration

We are registered as a data controller with the Information Commissioner's Office and our registration number is Z7120514

How to contact us

If you have any questions regarding our privacy policy or the information we hold about you please contact us:

Hatfields of Crowthorne Ltd. 61-75 High Street, Crowthorne, Berkshire. RG45 7AD

01344 772674

© Copyright 2022 Hatfields of Crowthorne. All rights reserved

Hatfields of Crowthorne Ltd (FCA no. 664029) acts as a credit broker and not a lender.